At Nordstar we want you to feel confident when you shop with us.
If you need to return an item or request a refund the information below explains how the process works:
How to return an item
Contact us first with your order details
We'll provide you with return instructions, including where to send an item. Please don't send your return back until you've contacted us and received those instructions.
Return Conditions
To be eligible for a return, items must be unused in their original condition and where applicable in their original packaging.
Return Timeframe
You have 30 days from the date you received your order to request a return.
Refunds
Once we receive and inspect your return we'll let you know if your refund is approved.
If approved your refund will be issued to your original payment method.
Damaged, Faulty or Incorrect items
If your item item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photos of the issue.
Return Shipping
Unless your item is damaged, faulty or incorrect, the return shipping costs are the customers responsibility.
Refund Processing Times
Once your refund has been approved, please allow several working days for the funds to appear in your account. Processing times may vary depending on your bank and payment provider.
Need Help?
If you have any questions about a return or refund, please Contact Us and we'll be happy to help.