Delivery Information

Getting your Nordstar Order to you

At Nordstar, we aim to make ordering simple from checkout to delivery. We work with carefully selected suppliers and fulfilment partners to get your order to you as safely and efficiently as possible

Order Processing

Orders normally require a short processing period before they are dispatched. Once your order has been shipped, you'll receive confirmation along with tracking information where available.

Delivery Times

Delivery times can vary depending on the product, supplier, destination and shipping service used. Estimated delivery information will be provided where available, but please be aware that occasional delays can occur outside our control.

Multiple-Item Orders

Some Nordstar products may be dispatched from different fulfilment locations. If you order more than one item, your products may arrive in separate packages and at different times. Don't worry if everything doesn't arrive together.

Tracking Your Order

Where tracking is available, you'll receive tracking details once your order has been dispatched. You can also visit our Track Your Order page for further information.

Delivery Delays

While we do our best to ensure orders arrive within the expected timeframe, delays can occasionally occur due to couriers, customs, severe weather, peak periods or other circumstances outside of our control.

If your order appears to be significantly delayed, please contact Nordstar and we'll do our best to help investigate it.

Delivery Addresses

Please check that your delivery address is complete and correct before placing your order. Incorrect or incomplete address information may result in delays or failed delivery.