FAQs

How long will my order take to arrive?

Delivery times can vary depending on the product, supplier, destination and shipping service used. Once your order has been dispatched, you'll receive shipping confirmation and tracking information where available.

Do you offer free delivery?

Yes. Standard delivery is currently free on Nordstar orders unless otherwise stated on the product or at checkout.

Will all of my items arrive together?

Not always. Some products may be dispatched from different fulfilment locations, so multi-item orders can occasionally arrive in separate packages and at different times.

How can I track my order?

Where tracking is available, you'll receive tracking details after your order has been dispatched. You can also visit our Track Your Order page for further information.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to help, but once an order has entered processing or has been dispatched, changes may no longer be possible.

What if my item arrives damaged, Faulty or Incorrect?

Please contact us as soon as possible with your order details and, where helpful, photographs of the issue. We'll review the problem and work with you to put things right.

Can I return an item?

Nordstar offers a 30-day return period for eligible products. Some exclusions may apply. Please see our Returns & Refunds page for full details and information about your statutory rights.

How will I receive my refund?

Approved refunds are issued to the original payment method. Your bank card provider or payment service may require additional time to process the refund after it has been issued.

What Payment methods do you accept?

Available payment methods are displayed securely at checkout. The options shown may vary depending on your device, location and payment provider.

Is my payment Information secure?

Payments are processed through secure payment services provided through our ecommerce platform and payment partners. Nordstar does not need to manually handle your full card details.

Can I change my delivery address after ordering?

Contact us as quickly as possible if you notice an error in your delivery address. We may be able to update it before processing, but once an order has been dispatched we cannot guarentee that the address can be changed.

Why does Nordstar sell products from different categories?

Nordstar is built around useful discoveries rather than one single product category. We look for practical, interesting and everyday products that fit our aim of helping make life a little easier.